Social Media: Perfect or Poison?

Social Media seems to be a controversial topic today. Some people see the good in it and how it has to potential to revolutionize communication and networking. Others see social media as being sleazy with your resources and that it is not a professional way to network. In David Meerman Scott's book, "Real-Time Marketing & PR", chapter 13 covers the topic of companies social media policies. In the forum this week, I posted two companies social media policies; Adidas' and the Los Angeles Times. Those two companies are pretty successful and have been towards the top of the food chain in their respective fields. One reason could be they have adapted to the world we live in and have advanced their marketing, public relations, and publicity. The book states,"engage your marketplace right now, free your people to communicate in real-time." This made me think of the "United Breaks Guitars" incident and how they're social media policy came into play with the YouTube storm swirling around them. The social media policy in play was obviously not a strong or sensible policy because United did not react in real-time. In that situation, social media and a real-time reaction would have been so greta for United. I feel as though social media gives us an opportunity as an organization or company to try and level with our audience. When people see a large corporation or someone with a large platform make an effort to connect with them, it has more magnitude than just 140 characters. It creates a good image, it builds trust and allows the audience to have a closer connection with the said organization or company. I do admit social media can be abused, but that is why the policies are made. To prevent people from abusing it or using it inappropriately. I personally believe social media will do nothing but improve the nature of business, PR, and almost any aspect of the business professional world.